GENERAL TERMS AND CONDITIONS OF SALE AND USE
Legal Notice
Château de Versailles Spectacles (CVS), with a capital of 737,000 euros, with its headquarters in Versailles, registered in the Versailles Trade and Companies Register under number 451 290 613 00020, intra-community VAT number FR74451290613
Adresse email : marketing@chateauversailles-spectacles.fr
Phone number : 01 30 83 78 98
Host : Kinow
WARNING: Copyright
This service respects copyright. All rights of the authors of the protected works reproduced and communicated on this site are reserved. Unless authorised, any use of the works for anything other than individual and private consultation is prohibited.
The use of the Services offered by the Company on the Site is open to natural persons residing throughout the world.
However, the Audiovisual Programmes are available for purchase on media or for viewing by streaming, renting or downloading, subject to the availability of the rights negotiated by the Company with the rights holders to the Audiovisual Programmes.
In accordance with the agreed copyrights, the Company reserves the right to restrict access to certain audiovisual Programmes to certain territories and/or for a given period.
ARTICLE 1 - PURPOSE
The purpose of these General Terms and Conditions of Sale and Use (GTC) of the live-operaversailles.fr site is to define the terms and conditions of use of the said site.
These GTC can be consulted directly on the Site and can also be communicated to Users on request.
The GTC, in force and applicable, are those published on the Site on the date of the order. They may be modified at any time by CVS, particularly to adapt them to technical and/or commercial developments.
These modifications are brought to the attention of Users by the simple fact they are posted on the Site. They are deemed to be accepted, without reservation, by any User who accesses the Site after the said posting.
Access to the Service is reserved for the User who has fully read and accepted these GTC.
The confirmation of the order constitutes:
Unless proven otherwise, the data recorded by www.live-operaversailles.fr constitutes proof of all transactions between this platform and its customers.
If you have any questions about these conditions, please contact us at: marketing@chateauversailles-spectacles.fr.
ARTICLE 2 - DEFINITIONS
In these GTC, the terms referred to below shall have the following meaning:
"Subscription": refers to the terms of access to the entire streaming catalogue on the site.
"Account": means the account created on the Site by the User to access the Services under identification.
"User's Equipment or Computer Equipment": refers to the User's computer installation, enabling them to access the services of the live-operaversailles.fr site on a PC using the Windows, MacOs and Linux operating systems and on a mobile phone using the IOS, Android, Windows and Simbian operating systems.
"Rental": refers to the possibility of viewing an exclusive Audiovisual Programme broadcast on the Site using a Ticket previously paid for by the User and for a limited period. Rental is a paid streaming service that does not require a Subscription..
"Prepaid Pass": refers to the possibility of streaming and, for certain Audiovisual Programmes, downloading a specific number of Audiovisual Programmes for a limited period in the case of a rental and unlimited in the case of a purchase.
"Audiovisual Programmes": refers to all the audiovisual content accessible to Users on the live-operaversailles.fr website.
"Service(s)": refers to the streaming, downloading and purchasing services accessible to Users who have registered on the Website, in return for payment of a Subscription, Prepaid Pass, rental or purchase, during a given period and from the User's Computer Equipment, of all the Audiovisual Programmes in the catalogue available on the live-operaversailles.fr Website, subject to any geographical limitations on the consultation of certain Programmes.
"Company": refers to the Château de Versailles Spectacles company.
"Site": refers to the Internet site operated by the Company, the access URL of which is http://www.live-operaversailles.fr and which gives access to the Service.
"Streaming": means live playback of the Programmes, without the possibility of downloading.
"Download": means the possibility of purchasing an Audiovisual Programme in the form of a digital file downloaded onto the User's computer equipment.
"Ticket" refers to the ticket that the User receives enabling them to stream or download an Audiovisual Programme broadcast without a Subscription to the Site.
"User": means any natural person accessing the Site for the purpose of consulting or accessing the Services, on a non-professional basis and for his or her own private use. Any minor User is deemed to have the agreement of both parents or holders of parental authority to use the Site and access the Services.
ARTICLE 3 - CONDITIONS OF ACCESS TO SERVICES - ACCOUNT CREATION
3.1 Access to services
Access to the Services requires an Internet connection, the cost of which is entirely at the User's expense.
Before registering, the User is advised to check the compatibility of the Programmes with his/her computer equipment.
3.2 Account creation
Any minor User must first obtain the agreement of both parents or holders of parental authority to access the Services. The use of the Site by a minor is made under the responsibility of his/her parents or holders of parental authority concerning him/her.
The creation of an Account implies the communication to CVS by the User of certain personal data concerning him/her, such as his/her surname, first name, e-mail, title and date of birth.
The User is informed that any refusal to provide certain information identified as mandatory during the registration process will not allow him/her to create his/her Account and to use the associated Services.
The form must be completed correctly, truthfully and completely, and the information must be updated spontaneously and without delay by the User in the event of a subsequent change.
The Account is personal and unique for all Services.
The User undertakes to create only one Account and not to communicate his identification details to a third party. The User also undertakes to notify CVS of any unauthorised use of his Account as soon as they becomes aware of it. Under no circumstances is the User authorised to transfer his Account or his access parameters to a third party. The User remains solely responsible for the use of his Account. Any connection or data transmission made using the Services will be deemed to have been made by the User himself and under his exclusive responsibility.
ARTICLE 4 - MANAGEMENT OF PERSONAL DATA
In accordance with the French Data Protection Act of 6 January 1978, amended by the Act of 6 August 2004, and the General Data Protection Regulation (EU Regulation 2016/679) referred to as the "RGPD", the customer has the right to access, rectify and object to personal data concerning him/her.
To exercise these rights, the User simply needs to send a written request to the Company, mentioning his/her surname, first name, telephone number and e-mail address and enclosing a copy of his/her identity card to the following postal address CVS - Pavillon des Roulettes - Grille du Dragon 78000 Versailles or by e-mail to the following address: marketing@chateauversailles-spectacles.fr.
The customer's data are necessary for the management of the order and for commercial relations. It may be transmitted to companies that contribute to these relations, such as those responsible for the execution of services and orders for their management, execution, processing and payment. These information and data are also kept for security purposes, in order to comply with legal and regulatory obligations and to enable CVS to improve and personalise the services we offer and the information we send you.
The User's personal data as well as the information relating to his/her orders on the Site are electronically archived by the Company for the duration of the User's Subscription to the Site on the one hand, and for the purpose of preserving the elements necessary in the event of contractual and/or tortious liability.
4.1 Data collected
4.1.1 Data collection
The Company collects the information provided when the User creates or modifies an account. This information may include last name, first name, e-mail, password (not visible to the Company's employees), title and date of birth.
If the User subscribes to or purchases a service, the Company also collects information about the subscription (creation, modification, termination), order details, date and time of transactions, amount charged, payment method.
All banking transactions are carried out through the services of Stripe, whose policy on the collection and processing of personal data can be found at the following link: https://stripe.com/fr/privacy
CVS shall archive orders and invoices on a reliable and durable medium constituting a faithful copy in accordance with the provisions of Article 1379 of the Civil Code. The computerised records of CVS shall be considered by the parties as proof of communications, orders, payments and transactions between the parties.
The Company collects information that the User provides when contacting the Company's customer service.
The company collects the list of Audiovisual Programmes viewed by the User to allow him/her to easily find a viewed or started Audiovisual Programme in his/her account.
The Company collects data relating to the use of the Service by the User. For example, the Company collects information such as the date and time the Service is accessed. In some cases, the Company collects this information using cookies or web beacons and other similar technologies that create and maintain anonymous and unique identifiers. To learn more about these technologies, the User may consult the "Use of Cookies" section.
4.1.2 Use of the data
The company collects and uses the data:
The company will not sell or share the User's personal data with third parties for direct marketing purposes.
4.2 Use of cookies
When accessing the Service, cookies are installed on the User's Computer Equipment. Cookies are files sent to the browser and stored on the hard disk of the User's Computer Equipment by the Internet browser. In this case, they contain information relating to the User's browsing on the Site (in particular: pages consulted, date and time of connection), which the Site may read on subsequent visits. It is possible to oppose their insertion by configuring the browser preferences to no longer accept cookies.
4.3 Data storage and deletion
The Company and its banking partners store the User information described above for as long as the User maintains an account on the Service. If a User withdraws consent to the storage or use of personal information for essential functionality of the Service, the User loses the ability to use all or part of the Service. For example, if a User requests deletion of his or her account on the Service, the User will no longer be able to access full videos on the Service.
The User may request, at any time, the deactivation of the account or the total and final deletion of the account (including the deletion of all associated personal data).
If a User requests to deactivate his/her account, the account is rendered inactive. The user can no longer access his/her account. Personal data is not deleted and the account can be reactivated at the User’s request.
The User may request, at any time, the deactivation of the account or the total and final deletion of the account (including the deletion of all associated personal data).
In case of request to deactivate the account, the account is rendered inactive. The user can no longer access his/her account, the subscription is stopped. The personal data is not deleted and the account can be reactivated at the User’s request.
In the event of a request for total and definitive deletion of the account, the account and all associated data will be deleted. The user can no longer use the Service. The subscription is stopped immediately and irrevocably. The payment method of the subscribed User is deleted but the data related to past invoices are kept in accordance with article L123-22 of the French Commercial Code, which obliges the Company to keep evidence of its activity (in specifically its customers’ invoices) for a period of 10 years. In the case of a total and definitive deletion of the account, the user can no longer request the reactivation of his account or access to his personal data provided prior to the deletion.
The deactivation or permanent deletion of the User's account resulting in the termination of the Service does not entitle the User to a refund of all or part of the payment made.
The Company and its banking partners store the User information described above for as long as the User maintains an account on the Service. If a User withdraws consent to the storage or use of personal information for essential functionality of the Service, the User loses the ability to use all or part of the Service. For example, if a User requests deletion of his or her account on the Service, the User will no longer be able to access full videos on the Service.
The User may request, at any time, the deactivation of the account or the total and final deletion of the account (including the deletion of all associated personal data).
If a User requests to deactivate his/her account, the account is rendered inactive. The user can no longer access his/her account. Personal data is not deleted and the account can be reactivated at the User’s request.
The User may request, at any time, the deactivation of the account or the total and final deletion of the account (including the deletion of all associated personal data).
In case of request to deactivate the account, the account is rendered inactive. The user can no longer access his/her account, the subscription is stopped. The personal data is not deleted and the account can be reactivated at the User’s request.
In the event of a request for total and definitive deletion of the account, the account and all associated data will be deleted. The user can no longer use the Service. The subscription is stopped immediately and irrevocably. The payment method of the subscribed User is deleted but the data related to past invoices are kept in accordance with article L123-22 of the French Commercial Code, which obliges the Company to keep evidence of its activity (in specifically its customers’ invoices) for a period of 10 years. In the case of a total and definitive deletion of the account, the user can no longer request the reactivation of his account or access to his personal data provided prior to the deletion.
The deactivation or permanent deletion of the User's account resulting in the termination of the Service does not entitle the User to a refund of all or part of the payment made.
ARTICLE 5 - DURATION AND TERMINATION OF THE CONTRACT
5.1 Account Closure and Termination
To close an Account, the User need only stipulate its termination either via the contact form or by registered letter with acknowledgement of receipt addressed to the Company CVS, Grille du Dragon - Pavillon des Roulettes - 78000 Versailles
All downloads, rentals and prepaid passes are final and non-refundable. No refunds or credits will be given for periods of partial use, or for any unviewed Ticket content.
5.1.1 Duration and termination of an Annual Subscription by CVS
The Annual Subscription will be tacitly renewed on expiry for a similar period.
If the User wishes to terminate his annual Subscription, he must indicate his wish to terminate by giving 15 (fifteen) days' notice before the expiry date.
Any request for cancellation made by the User during the first year of the annual Subscription will not give rise to any reimbursement of the months remaining to be paid before the end of the said Subscription.
On the other hand, following a Subscription renewal or the definitive cessation of a Service that substantially affects the Subscription during the first year, any request for cancellation made by the User will give rise to the reimbursement of the months remaining to be paid until the Subscription expires.
Any month started during this period of notice will be due.
5.1.2 Duration and termination of a Quarterly Subscription
The Quarterly Subscription will be tacitly renewed on expiry for a similar period.
The User must indicate his wish to terminate his quarterly Subscription by giving 15 (fifteen) days' notice before the expiry date.
Any request by the User to cancel a quarterly Subscription will not give rise to any reimbursement of the months remaining to be paid before the end of the Subscription.
On the other hand, following the definitive cessation of a Service that substantially affects the Subscription, any request for cancellation made by the User will give rise to the reimbursement of the months remaining to be paid until the end of the Subscription.
Any month started during this period of notice will be owed.
5.1.3 Suspension - Termination of access to the Services by CVS
In the event of actions that seriously undermine the proper functioning of the Site or in the event of non-compliance with the General Terms and Conditions or non-payment of sums due or in the event of serious misconduct, CVS may, at its sole discretion and without prior notice, immediately deactivate access to the Services for the person concerned and close his/her Account. It is expressly stated that the application by CVS of the measures referred to above shall not entitle the person concerned to any compensation.
The Company will inform the User in advance and within a reasonable period by email, indicating the reasons for suspension or deactivation.
If the inability to perform the contract due to force majeure is definitive, the contract will be terminated by operation of law and the Parties will be released from their obligations.
5.1.4 Responsibility, rights and obligations of the User
The online services provided by the Site may only be used for private purposes. Any use for commercial purposes is not permitted.
As a registered User of the online services of the Site, the User is granted an exclusive and non-transferable personal right to access the content of the Site. All other forms of use are excluded, specifically the editing of the content or making it available to third parties, the making of unauthorised copies of the content or its reproduction in any way whatsoever.
5.2 Right of withdrawal
The Company informs the User that the Consumer Code provides for a withdrawal period of 14 (fourteen) clear days in the event of the conclusion of a distance service contract
The Company nevertheless informs the User that the right of withdrawal is not applicable to contracts for the supply of digital content that is not provided on a physical medium and is made available to the User immediately after payment.
The User expressly agrees to the immediate provision of access to the Services, and therefore to the non-application of the right of withdrawal.
ARTICLE 6 - RESPONSIBILITIES
6.1 Responsibility of CVS
Access to the Services is provided on a permanent basis subject to maintenance and servicing periods, server updates and possible exceptional interruptions. Interruptions will be notified via the Site at least 24 hours before they occur, except when these interruptions are of an urgent nature.
The Company may make changes to the Services due to technical developments.
The User acknowledges and accepts that due to unforeseeable technical developments, the Company cannot guarantee that the Services will be accessible on all media and their developments not known at this time.
The Company reserves the right to definitively stop a Service or all of its Services on the Site, in particular for technical reasons, by giving 1 (one) month's notice to the subscribing Users.
The User may then, if he/she wishes, unsubscribe or terminate his Subscription, in accordance with the terms of Article 5 of these GTC.
It is expressly understood that the Company may in no way be held responsible for any damage suffered by the User and/or any third party due to:
- any unavailability of the site and, in general, any technical failure due to a cause outside the Company;
- a case of force majeure.
CVS shall in no case be held responsible for any disappearance, loss, deterioration and in particular for any damage likely to alter the software or hardware necessary for the use of the Services, or for any lack of performance of the Site, delay, slowness, defect or interruption of access to the Services that do not result from the failure of its own hardware and software.
CVS shall not be held responsible for the congestion of the Internet network, the quality of the User's equipment, or the quality of the User's access mode, which could have repercussions on the time or conditions of access to the Services.
CVS offers no guarantee as to the uninterrupted operation and/or continuity of the Services in the event of force majeure or acts of God as defined by the regulations in force and the case law of the French courts. Exceptional weather conditions, natural disasters, fires and floods, lightning, attacks, breakdowns and blockages of telecommunications networks, damage caused by viruses that cannot be eradicated by the means available on the market, as well as any legal or regulatory obligation or public order imposed by the competent authorities are also considered as cases of force majeure. In the first instance, cases of force majeure or acts of God will suspend the Services.
CVS shall not be held responsible if the data relating to a User's registration does not reach him/her for any reason beyond its control (for example, a problem with the Internet connection due to any reason on the part of the User, a momentary failure of its servers for any reason whatsoever, etc.) or if it arrives unreadable or impossible to process (for example, if the User has inadequate computer hardware or software environment, etc.).
6.2 Responsibilities of the User
It is the responsibility of the User, as it is for any Internet user, to protect his/her Computer Equipment, in particular against any form of contamination by viruses and/or attempted intrusion, for which the Company cannot be held responsible.
The User is solely responsible for the proper functioning of his Computer Equipment. The Company shall in no way be held responsible if the Services offered by the Site prove to be incompatible or malfunction with certain software, configurations, equipment or operating systems of the User.
The User undertakes not to use loopholes, computer bugs or any other form of error to obtain advantages in using the Site.
The User undertakes not to hinder or disrupt the proper functioning of the Services. In particular, the User undertakes not to use the Services for promotional and commercial purposes.
The User guarantees the Company against any action, claim, demand or opposition from any person invoking an intellectual property right or an act of unfair and/or parasitic competition that is directly or indirectly related to the use of the Service by the Users.
Registration for the Services implies knowledge and acceptance of the characteristics and limits of the Internet, particularly regarding technical performance, response times for consulting, querying or transferring information, the lack of protection of certain data against possible misappropriation and the risks of contamination by any viruses circulating on the network.
The User's Account and subscription are unique, personal and confidential. They cannot be transmitted to a third party, and do not allow multi-connection. Any connection to the Account or to the Service with a User's codes is deemed to be made by the User and is his/her sole responsibility.
ARTICLE 7 - USE OF THE SERVICES
After validation of the registration and payment: the user will be able to access the Services ordered.
The User understands and accepts that the catalogue of Audiovisual Programmes offered by the Company changes, specifically as a function of the broadcasting rights for these Programmes, and that consequently the Company cannot guarantee absolute or continuous availability of all the Audiovisual Programmes without time limits.
7.1 Downloading conditions
Any purchase involves a raw download of the file for the Audiovisual Programmes offered for download.
The price may differ depending on the Audiovisual Programmes offered and may be adjusted at any time. However, once the product has been purchased, no additional price or refund can be made.
7.2 Conditions relating to Streaming viewing
"Streaming" allows the viewing of Audiovisual Programmes chosen on a pay-per-view basis for a maximum duration specified in the commercial offer and visible on the service page.
Under no circumstances may the User download the digital files of the Audiovisual Programmes.
For Subscriptions, the viewing of Audiovisual Programmes is unlimited for a maximum period specified in the commercial offer and visible on the service page, corresponding to the duration of the commitment.
The Company offers two types of Subscriptions. The Subscription formulas differ according to the price and the duration of the contract:
Quarterly: the quarterly subscription is taken out for a minimum commitment period of 3 (three) months and is subject to a cash payment at the time of subscription.
Annual: the annual subscription is taken out for a minimum commitment period of 12 (twelve) months and is subject to a cash payment at the time of subscription.
At the end of the minimum commitment period, whether 3 months or 12 months, the Subscription will be tacitly renewed for a period identical to that initially subscribed, unless the contract is terminated under the conditions described in article 5.
In accordance with the Consumer Code, if the User subscribes to an annual Subscription, the Company will send him/her an email at least one (1) month before the end of the Subscription, notifying him/her of the possibility of not renewing the Contract, cancellation being possible until the date indicated in the notification email. If the User does not terminate the Subscription within the period indicated, it will be renewed for a further period of one year.
The company may make any changes it deems necessary to the service and the offers. The offers available are those described on the site at the time of validation of the order.
7.3 Prices
The prices of the products and Services are indicated in euros including all taxes (VAT + other taxes and in particular tax on videos). Any change in the applicable rate of these taxes, if any, will be directly reflected in the prices.
The Company reserves the right to modify its subscription, rental and purchase prices at any time, but the products will be invoiced on the basis of the prices in force at the time of your order validation.
At the time of any purchase, the User will make the initial payment by credit card.
The order is registered and validated as soon as the payment is accepted.
The customer is asked to provide his or her card number, validity date and cryptogram. The customer is then connected to authorisation servers intended to validate the data provided to avoid any fraud. To do this, the server uses an encrypted mode and all the information is coded, thus preventing any propagation of the information in clear text on the web.
More generally, the confidential data is then transmitted to the site's service provider, which collects the payment directly from the customer's bank. The card is debited as soon as the order is validated.
The data recorded by CVS shall constitute proof of all transactions between CVS and its customers. The data recorded by the secure payment system shall constitute proof of the financial transactions.
The Company offers two means of payment for all purchases:
The bank card according to the conditions mentioned above (article 7.3) or the Prepaid Pass recharged with credits according to the chosen offer.
7.3.1 Subscription prices
When subscribing to the offer, the User will make the initial payment by credit card only.
In the event of tacit renewal, the tariff in force at the time of renewal for the Subscription concerned will apply.
No price increase may occur during the minimum commitment period. At the end of this period, in the event of a price increase, the User will be informed at least 1 (one) month before the increase comes into effect. If the User refuses the increase, he/she may terminate the Subscription, in accordance with the terms of Article 5 of these GTC.
The price of the Subscription is the rate indicated on the "Subscription" page of the Site on the day the Subscription is taken out.
The User shall pay the full amount corresponding to the price of the Subscription, until the User cancels his or her Subscription, in accordance with the conditions set out in Article 5.
If full payment is not made, the User will not be able to access all of the Audiovisual Programmes included in his/her Subscription. And CVS shall not grant any refund or credit for periods of partial use, or for any content of the Site not viewed.
ARTICLE 8 - INTELLECTUAL PROPERTY RIGHTS
This Site, as well as its content, and its organisation, the Services and the Programmes, are protected by French legislation in force, including in particular the provisions relating to the legal protection of databases, literary and artistic property rights and trademark rights. Only the consultation of the Site and the use of the Services are permitted for the personal and private use of the User.
The Services offered by the Company on the Site are exclusively limited to private consumption within the family circle and cannot be intended for collective use within the meaning of Article L.122-5 2° of the Intellectual Property Code.
All rights of reproduction and representation are reserved to CVS. The holder of the rights to the Site expressly declares his/her intention to prohibit the use of all or part of the protected elements.
The User undertakes to comply with these provisions and specifically to make only private use of the Programmes to which he/she has access or of the data obtained on the Site, to the exclusion of any other use.
The Company is and will remain the owner of the intellectual property rights attached:
The Agreement does not entail any transfer of ownership from the Company to the User, and more specifically does not imply any authorisation to represent, modify, reproduce or commercially use the various elements of the Site.
Any degradation, as well as, in the absence of prior written authorisation, any representation, reproduction, modification, commercial use, in whole or in part, of the various elements of the Site is prohibited and exposes its (or their) author(s) to legal action.
In all cases, the User undertakes not to:
- Use and/or transfer the Programmes to which he/she has access or the data obtained for the account or profit of a third party
- Reproduce and/or record and/or copy and/or represent the Programmes or any of the data available on the Site, on media of any kind that would enable all or part of the original Programmes and/or data to be reconstituted. Any reproduction or representation of the audiovisual Programmes, in whole or in part, on any medium whatsoever, is prohibited. Failure to comply with this prohibition constitutes an infringement that may incur civil and criminal liability for the infringer.
- Modify, copy, reproduce, republish, post, transmit, trade, sell or distribute in any way the Programs or any part of the Site.
Any violation of the above rights will expose the offender to legal action.
The User undertakes not to use the Services in such a way that the service may, in whole or in part, be interrupted, damaged, rendered less effective or in any way altered.
The audiovisual Programmes viewed by the User are digital files protected by national and international copyright provisions. They may only be used within the limits defined in these GTC.
The Company guarantees that it holds the necessary rights to the Audiovisual Programmes, that it has obtained all the authorisations from the rights holders relating to the use of the Audiovisual Programmes and that the use of the said Audiovisual Programmes by the User, in accordance with the provisions of this agreement, will not infringe the copyright or any other right of a third party to the Audiovisual Programme(s).
The provision of the Audiovisual Programmes implies that the User accepts a non-exclusive, non-transferable use under rights.
Under no circumstances may the User consider that he/she is the owner of the digital files corresponding to the Audiovisual Programmes.
The digital files on the Site may be protected by technical protection and information measures, i.e. protection systems that make it possible to control their use and in particular their copying.
The User acknowledges and expressly accepts that technical protection and information measures may limit his/her access to one or more Audiovisual Programmes, as well as the uses that may be made of them. The User also accepts that the technical protection and information measures and the consequences thereof may be updated automatically.
The technical protection and information measures are governed by the intellectual property code. The User shall refrain from taking any measure aimed at circumventing or undermining the techniques for controlling digital content. Any attempt to circumvent these measures is subject to the penalties provided for in this same code.
ARTICLE 9 - DISPUTE
For any question or request for information about the Services, the User may send an e-mail to marketing@chateauversailles-spectacles.fr.
CVS undertakes to respond as soon as possible to any questions or requests for information.
In the event of a dispute regarding past commercial transactions and the justification of sums due, complaints must be sent by e-mail using the following address marketing@chateauversailles-spectacles.fr, within 30 days of the date of the disputed transaction. This period of 30 (thirty) days is intended to allow the parties to find an amicable solution and does not deprive the User of his or her possible legal recourse. The request will be examined by the Company, which will respond as soon as possible.
However, for this request to be validly processed, the following elements must be communicated:
In any event, the Company shall not be held liable in the event of a fault or act attributable to the User, to a third party or in the event of a case of force majeure or fortuitous event.
If CVS is held liable following a breach of one of its obligations under these Conditions, compensation shall apply only to direct, personal and certain damages, to the express exclusion of compensation for all indirect and immaterial damages and/or losses, such as financial losses and loss of data.
If one or more provisions of these GTC are held to be invalid or declared as such in application of a law, a regulation or following a final decision of a competent court, the other provisions shall retain all their force and scope.
These GTC are exclusively subject to French law. The User acknowledges that the subscription contract is deemed to be concluded in France. Any dispute that is not resolved amicably or through mediation shall be submitted to the French courts.